Business Information
- Business Name
- Pawvica
- Business Address
-
Tower S1, Sky Oasis, Ecopark
Van Giang District, Hung Yen Province
Vietnam
Customer Care
Contact
At Pawvica, we're committed to providing exceptional customer service before and after your purchase. If you have any questions about our products, your order, shipping, or returns, our dedicated support team is always ready to help.
Customer Support
Reach us through any of the channels below — we typically reply within 24 business hours.
Customer Service Hours
- Monday – Friday
- 9:00 AM – 6:00 PM (GMT+7)
Average Response Time
We strive to respond to all customer inquiries within 24 business hours. During weekends and public holidays, responses may take slightly longer. Thank you for your patience and understanding.
Customer Support We Provide
Our support team is happy to assist you with:
- Product information and recommendations
- Order status and shipment tracking
- Shipping and delivery inquiries
- Returns, refunds, and exchanges
- Payment assistance
- Warranty and after-sales support
- General questions about shopping with Pawvica
Why Customers Trust Pawvica
- Secure checkout with trusted payment providers
- Dedicated customer support before and after purchase
- Fast response within 24 business hours
- Order tracking provided for every shipment
- Carefully selected premium pet products
- Customer satisfaction is our top priority
Send Us a Message
Prefer email? Fill out the form below and our team will get back to you.